Last updated: October 17, 2026
Our policy
For safety and hygiene, and because of the laws that apply to these products, we cannot accept returns once an order has shipped. If something is wrong with your order, we will put it right as described below.
Damaged, wrong or missing items
If your order arrives damaged, incomplete or different from what you ordered, email sales@goldenheadswarrior.com within 7 days of delivery with your order number and photos of the parcel and the products. Once we have checked it, we will send a replacement or refund the affected items.
Cancelling an order
You can cancel your order at any time before it ships by emailing us. If you have already paid, we refund you in full. Once an order has shipped, it can no longer be cancelled.
How refunds are paid
Approved refunds are sent back through the payment method you used (Cash App, Chime or Zelle) within 5 business days of approval.
Questions
Email sales@goldenheadswarrior.com with your order number, or use the contact form.
